Terms of Service

Last updated: September 2026

These Terms of Service (“Terms”) govern access to and use of the CC-Log platform, applications and related services provided by CC-LOG AS.

By entering into an agreement for CC-Log, or by accessing or using the service on behalf of an organisation, the customer agrees to these Terms.

1. Provider

CC-Log is provided by:

CC-LOG AS
Organisation number: 924 925 957
Norway

Email: post@cc-log.com

2. The Service

CC-Log is a digital business-to-business platform designed to support organisations with safety communication, notifications, travel safety, incident management, emergency preparedness, logging and related operational activities.

Available functionality may vary according to the customer’s subscription, agreement, configuration and the services enabled for the customer.

CC-LOG AS may improve, modify, replace or update features and technical components of the service over time. Such changes will not intentionally materially reduce the core functionality purchased by the customer during an active contractual period.

3. Customer Accounts and Users

Access to CC-Log is provided to customer organisations and their authorised users.

The customer is responsible for:

  • determining who should have access to CC-Log;

  • creating, administering and removing users where applicable;

  • ensuring that user and contact information is accurate and kept up to date;

  • assigning appropriate access rights and roles;

  • removing access when it is no longer required;

  • ensuring that its users use CC-Log appropriately and in accordance with applicable policies and legislation; and

  • protecting account credentials and devices against unauthorised use.

User accounts are personal and must not be shared unless this is expressly permitted by CC-LOG AS or supported by the relevant functionality.

4. Acceptable Use

CC-Log may only be used for lawful business and organisational purposes and in accordance with the customer’s agreement with CC-LOG AS.

Users must not:

  • attempt to gain unauthorised access to CC-Log, customer data or related systems;

  • interfere with the availability, operation or security of the service;

  • introduce malware, malicious code or harmful content;

  • use CC-Log in violation of applicable laws or regulations;

  • access information that they are not authorised to access;

  • circumvent security or access controls;

  • misuse notification, alarm or communication functionality; or

  • use the service in a manner that could materially harm CC-LOG AS, customers, users or third parties.

CC-LOG AS may restrict or suspend access where reasonably necessary to protect the security, integrity or lawful operation of the service or where there is reasonable evidence of serious misuse.

5. Customer Responsibility

The customer determines how CC-Log is used within its organisation and remains responsible for its own operational, employment, safety and emergency procedures.

The customer is responsible for ensuring that its use of CC-Log complies with applicable laws and regulations, including requirements relating to:

  • employment and workplace management;

  • health, safety and emergency preparedness;

  • privacy and data protection;

  • employee monitoring;

  • processing of location information; and

  • electronic communications.

The customer is also responsible for ensuring that information entered into CC-Log is lawful, relevant and sufficiently accurate for its intended use.

Where the customer uses CC-Log as part of safety-critical procedures, the customer must assess whether additional or alternative communication methods and procedures are required.

6. Notifications and Emergency Communication

CC-Log may provide functionality for sending alerts, notifications, verification messages and other operational communications through channels such as mobile applications, SMS, email or other supported services.

Delivery of electronic communications may depend on systems and circumstances outside the control of CC-LOG AS, including internet connectivity, telecommunications networks, mobile devices, device settings, operating systems and third-party communication services.

CC-LOG AS therefore cannot guarantee that every notification or communication will be delivered, received or acted upon within a specific period.

Customers must maintain appropriate alternative communication and emergency procedures where failure or delay in receiving a CC-Log notification could create a material risk to persons, property or operations.

CC-Log is an operational support tool and must not be regarded as a replacement for public emergency services, emergency telephone numbers or emergency procedures required by law or by the customer’s own organisation.

6.1 SMS Safety and System Notifications

CC-Log may send SMS messages as part of its safety, account and operational notification services.

SMS messages may include:

  • account verification and authentication codes;

  • account and system notifications;

  • safety notifications;

  • alarm alerts;

  • alarm verification requests;

  • travel safety notifications;

  • incident-related notifications;

  • emergency preparedness communications; and

  • other operational messages related to the use of CC-Log.

CC-Log SMS messages are intended for transactional, operational and safety-related purposes. They are not intended for advertising or promotional marketing.

Users who provide a mobile telephone number for SMS notifications will be informed that the number may be used for these purposes.

Message frequency varies depending on account activity, system events, alarms and the safety or operational procedures used by the customer organisation.

Message and data rates may apply.

Recipients may stop receiving SMS messages by replying STOP.

Recipients may obtain assistance by replying HELP or by contacting CC-LOG AS at post@cc-log.com.

Where supported by the applicable telecommunications provider, a recipient who has previously opted out may be able to resume SMS notifications by replying START or UNSTOP.

Carriers are not liable for delayed or undelivered messages.

SMS delivery may depend on telecommunications providers and other third-party infrastructure outside the control of CC-LOG AS.

If a recipient opts out of SMS, CC-Log will no longer be able to deliver SMS-based safety, account or system notifications to that telephone number while the opt-out remains in effect.

The relevant customer organisation remains responsible for determining whether alternative communication procedures are required for users who cannot or do not receive SMS notifications.

Information about the processing of telephone numbers, SMS-related information and other personal data is available in the CC-Log Privacy Policy.

7. Location Services

Certain CC-Log functionality may use GPS or other location information.

The customer determines whether and how location-based functionality is used within its organisation and is responsible for ensuring that such use complies with applicable legislation and internal policies.

Users may be required to grant appropriate device permissions before location-based functionality can operate.

Availability and accuracy of location information may depend on the user’s device, GPS availability, operating system, network connectivity and third-party technology.

CC-LOG AS cannot guarantee that location information will always be available, current or completely accurate.

Location functionality should therefore not be treated as the sole source of information where inaccurate or unavailable location information could create a safety risk.

8. Availability and Maintenance

CC-LOG AS aims to provide a reliable, available and secure service.

However, continuous, uninterrupted or error-free availability cannot be guaranteed.

The service may occasionally be unavailable or degraded because of:

  • planned or emergency maintenance;

  • updates or upgrades;

  • technical failures;

  • security incidents;

  • telecommunications or internet failures;

  • failures affecting third-party suppliers; or

  • circumstances outside the reasonable control of CC-LOG AS.

Where reasonably possible, planned maintenance that may materially affect customers will be carried out in a manner intended to minimise disruption.

Any specific service-level commitments agreed separately with a customer will take precedence over this section where they conflict with these general Terms.

9. Customer Data

The customer retains its rights to information and content submitted to, stored in or generated through its use of CC-Log.

The customer grants CC-LOG AS the limited rights necessary to process customer data for the purpose of:

  • providing the service;

  • operating and maintaining the platform;

  • securing the service;

  • providing technical support;

  • troubleshooting;

  • performing backups and recovery; and

  • fulfilling CC-LOG AS’s contractual and legal obligations.

CC-LOG AS does not acquire ownership of customer content merely because that content is stored or processed through CC-Log.

10. Personal Data

Each party must comply with applicable data protection legislation, including the General Data Protection Regulation where applicable.

Where CC-LOG AS processes personal data on behalf of a customer, the customer will normally act as the data controller and CC-LOG AS will normally act as the data processor.

The customer is responsible for determining the purposes and lawful basis for its processing of employee, contractor or other user information through CC-Log.

Processing carried out by CC-LOG AS on behalf of a customer shall be governed by an applicable Data Processing Agreement where required.

CC-LOG AS may separately act as an independent data controller for limited information processed for its own legitimate purposes, including customer administration, contractual administration, billing, security and communication with customer representatives.

Additional information about personal data processing is provided in the CC-Log Privacy Policy.

11. Confidentiality

Each party shall protect confidential information received from the other party and shall not disclose such information except where:

  • disclosure is necessary to provide or receive the service;

  • disclosure is made to personnel, professional advisers or service providers with an appropriate need to know;

  • the other party has authorised the disclosure; or

  • disclosure is required by applicable law, regulation, court order or competent authority.

CC-LOG AS shall take reasonable measures to ensure that personnel and suppliers with access to confidential customer information are subject to appropriate confidentiality obligations.

The confidentiality obligations in this section continue after termination of the customer relationship for as long as the relevant information remains confidential.

12. Intellectual Property

CC-LOG AS and its licensors retain all rights, title and interest in CC-Log and related intellectual property, including software, source code, interfaces, design, documentation, trademarks, databases and technical solutions.

Subject to payment of applicable fees and compliance with the customer agreement, the customer receives a limited, non-exclusive and non-transferable right to use CC-Log during the applicable subscription or contractual period.

Except where expressly permitted by CC-LOG AS or by mandatory law, customers and users may not:

  • copy or distribute the CC-Log software;

  • reverse engineer or attempt to extract source code;

  • modify or create derivative versions of the software;

  • resell or sublicense the service;

  • remove proprietary notices; or

  • use CC-Log intellectual property outside the rights granted under the applicable agreement.

13. Third-Party Services

CC-Log may use or depend upon third-party infrastructure and services, including:

  • cloud and hosting services;

  • telecommunications and SMS providers;

  • email services;

  • mapping and location services;

  • mobile operating systems;

  • app distribution platforms;

  • security services; and

  • other technology providers necessary to operate the service.

Such third-party services may be subject to separate technical limitations, availability conditions and provider requirements.

CC-LOG AS is not responsible for failures caused solely by third-party systems outside its reasonable control, but will take reasonable steps to select and manage suppliers necessary for providing CC-Log.

14. Fees and Payment

Fees, subscription periods, payment terms, included functionality and other commercial conditions are specified in the applicable quotation, order, subscription or separate customer agreement.

Unless otherwise agreed, applicable taxes and statutory charges may be added to stated prices.

Failure to pay amounts when due may result in suspension or termination of access in accordance with the applicable customer agreement and applicable law.

15. Term and Termination

The duration, renewal and termination conditions for a customer’s use of CC-Log are determined by the applicable customer agreement, order or subscription.

Either party may terminate an agreement where the other party commits a material breach and fails to remedy that breach within a reasonable period after receiving written notice, where a remedy is possible.

CC-LOG AS may suspend access where continued use:

  • creates a material security risk;

  • violates applicable law;

  • threatens the integrity of the service; or

  • constitutes a serious or repeated breach of these Terms or the applicable customer agreement.

Upon termination, access to CC-Log may cease.

Customer data will thereafter be handled in accordance with the applicable customer agreement, Data Processing Agreement and legal retention requirements.

16. Disclaimer

CC-Log is intended to assist organisations with communication, documentation, employee safety, travel safety, emergency preparedness and incident management.

The service is a support tool and does not replace:

  • professional judgement;

  • appropriate staffing and supervision;

  • the customer’s own emergency procedures;

  • statutory emergency services;

  • legal obligations;

  • regulatory requirements; or

  • the customer’s responsibility for health, safety and operational decisions.

Customers remain responsible for decisions and actions taken on the basis of information available through CC-Log.

17. Limitation of Liability

To the maximum extent permitted by applicable law, CC-LOG AS shall not be liable for indirect or consequential losses resulting from the use of or inability to use CC-Log, including loss of profit, revenue, business opportunities or anticipated savings.

CC-LOG AS shall not be responsible for loss or damage caused by:

  • circumstances outside its reasonable control;

  • incorrect, incomplete or outdated information supplied by the customer or its users;

  • unauthorised use of customer accounts or devices;

  • failure by users to act upon notifications;

  • telecommunications or network failures outside the reasonable control of CC-LOG AS;

  • failures in third-party infrastructure outside its reasonable control; or

  • use of CC-Log contrary to these Terms, documentation or reasonable safety procedures.

Any additional exclusions, limitations or financial caps on liability may be specified in the customer’s separate agreement with CC-LOG AS.

Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by mandatory law.

18. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations where the failure or delay results from circumstances beyond that party’s reasonable control.

Such circumstances may include:

  • natural disasters;

  • war, terrorism or civil unrest;

  • widespread telecommunications or internet failures;

  • major cyber incidents;

  • governmental actions or restrictions;

  • strikes or industrial disputes;

  • power failures;

  • failure of critical infrastructure; or

  • other events that could not reasonably have been prevented or overcome.

The affected party shall take reasonable measures to reduce the impact of such circumstances.

19. Changes to the Terms

CC-LOG AS may update these Terms where reasonably necessary because of changes to:

  • CC-Log functionality;

  • applicable laws or regulations;

  • telecommunications or third-party provider requirements;

  • security requirements;

  • technical infrastructure; or

  • business operations.

The current version of the Terms will be made available through the CC-Log website.

Where appropriate, material changes affecting existing customers will be communicated within a reasonable period before they take effect.

Changes that are required urgently for security, legal or regulatory reasons may take effect sooner.

20. Governing Law and Disputes

These Terms and agreements relating to the use of CC-Log are governed by Norwegian law unless otherwise agreed in writing or required by mandatory law.

The parties shall first attempt to resolve disputes through good-faith negotiations.

If a dispute cannot be resolved amicably, it shall be submitted to the competent Norwegian courts unless otherwise agreed.

21. Contact

Questions regarding these Terms or the CC-Log service may be directed to:

CC-LOG AS
Organisation number: 924 925 957
Norway
Email: post@cc-log.com

Questions concerning personal data may also be submitted using this contact address. Where CC-LOG AS processes personal data on behalf of the user’s employer or another customer organisation, privacy requests should normally be directed to that organisation as the data controller.